Privacy Policy
Privacy Policy Wandplankshop.nl
About our privacy policy
Wandplankshop.nl cares deeply about your privacy. Therefore, we only process data that is necessary for (improving) our services and handle the information we have collected about you and your use of our services with great care. We never provide your data to third parties for commercial purposes.
Wandplankshop and third parties make use of cookies on this website. We do this to provide you with the best possible shopping experience. We use cookies to track statistics, store preferences, and personalize advertisements for marketing purposes.
This privacy policy applies to the use of the website and the services provided on it by Wandplankshop.nl. The effective date of these terms is 16/06/2023, and the publication of a new version renders all previous versions invalid. This privacy policy describes what data we collect about you, how we use this data, and under what conditions we may share this data with third parties. We also explain how we store your data, how we protect it against misuse, and what rights you have regarding the personal data you have provided to us.
If you have any questions about our privacy policy, please contact our privacy officer. You can find the contact details at the end of our privacy policy.
Data processing
Below, you can read about how we process your data, where we store it (or have it stored), the security techniques we use, and who has access to the data.
E-commerce Software
LightSpeed Our web store is developed using LightSpeed software. Personal data that you provide to us for the purpose of our services is shared with this party. LightSpeed has access to your data to provide us with (technical) support and will never use your data for any other purpose. Based on the agreement we have with LightSpeed, they are obligated to take appropriate security measures. These security measures include the use of SSL encryption and a strong password policy. LightSpeed uses cookies to gather technical information regarding your use of the software; no personal data is collected or stored. LightSpeed reserves the right to share collected data within their own group of companies to further improve their services.
Web Hosting We utilize web hosting and email services provided by Transip. Transip processes personal data on our behalf and does not use your data for their own purposes. However, this party may collect metadata about the usage of the services, which does not include personal data. [PROVIDER] has implemented appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. Based on the agreement, Transip is obligated to maintain confidentiality.
Transip For our regular business email communication, we rely on the services of Transip. This party has implemented appropriate technical and organizational measures to prevent abuse, loss, and corruption of your and our data as much as possible. Transip does not have access to our mailbox, and we treat all our email communication with confidentiality.
Payment Processors
Mollie For handling (part of) the payments in our web store, we utilize the platform of Mollie. Mollie processes your name, address, place of residence, and payment details such as your bank account or credit card number. Mollie has implemented appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve their services and, in that context, share (anonymized) data with third parties. All the aforementioned safeguards regarding the protection of your personal data also apply to the components of Mollie's services for which they engage third parties. Mollie does not retain your data longer than permitted by the applicable legal retention periods.
Reviews WebwinkelKeur We collect reviews through the WebwinkelKeur platform. When leaving a review via WebwinkelKeur, you are required to provide a name and email address. WebwinkelKeur shares this information with us so that we can link the review to your order. WebwinkelKeur also publishes your name on its own website. In some cases, WebwinkelKeur may contact you to provide an explanation regarding your review. In the event that we invite you to leave a review, we share your name and email address with WebwinkelKeur. They only use this information for the purpose of inviting you to leave a review. WebwinkelKeur has implemented appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties for the provision of their services, for which we have granted permission to WebwinkelKeur. All the aforementioned safeguards regarding the protection of your personal data also apply to the components of the services for which WebwinkelKeur engages third parties.
Shipping and Logistics PostNL When you place an order with us, it is our responsibility to have your package delivered to you. We use the services of PostNL to carry out the deliveries. For this purpose, it is necessary for us to share your name, address, and place of residence details with PostNL. PostNL only uses this information for the purpose of fulfilling the agreement. In the event that PostNL engages subcontractors, PostNL also provides your data to these parties.
Invoicing and Accounting
Tax Advisor
For the management of our administration and bookkeeping, we use the services of our tax advisor, K. We share your name, address, and place of residence details, as well as details related to your order. These data are used for the administration of sales invoices. Your personal data is transmitted and stored securely. The registered tax advisor is obligated to maintain confidentiality and will treat your data with confidentiality. The registered tax advisor does not use your personal data for purposes other than those described above.
External Sales Channels
Purpose of Data Processing
General Purpose of Processing
We solely use your data for the purpose of providing our services. This means that the processing is always directly related to the assignment you have given us. We do not use your data for (targeted) marketing purposes. If you share your data with us and we use this data to contact you at a later time, other than at your request, we will explicitly request your consent for this. Your data will not be shared with third parties, except to fulfill accounting and other administrative obligations. These third parties are all bound by confidentiality based on the agreement between them and us, an oath, or a legal obligation.
Automatically Collected Data
Data that is automatically collected by our website is processed with the aim of further improving our services. This data (such as your IP address, web browser, and operating system) does not constitute personal data.
Cooperation with Fiscal and Criminal Investigations
In certain cases, Wandplankshop.nl may be legally obligated to share your data in connection with fiscal or criminal investigations conducted by the government. In such a case, we are compelled to share your data, but we will resist within the limits provided by the law.
Retention Periods
We will retain your data as long as you are a client of ours. This means that we will keep your customer profile until you indicate that you no longer wish to use our services. If you inform us of this, we will also consider it as a request for erasure ("right to be forgotten"). This also means that we will not retain your data for longer than two years from the last contact or transaction, unless there is a legal justification for doing so. Based on applicable administrative obligations, we are required to retain invoices containing your (personal) data, so we will keep this data for the duration of the relevant period. However, employees no longer have access to your client profile and the documents we have produced based on your instructions.
Your Rights
Under the applicable Dutch and European legislation, as a data subject, you have certain rights regarding the personal data processed by or on behalf of us. We will explain below what these rights are and how you can exercise them. In order to prevent abuse, we will generally send copies and copies of your data only to your already known email address. If you wish to receive the data at a different email address or, for example, by postal mail, we will ask you to provide identification. We keep a record of completed requests, and in the case of a request for erasure, we keep anonymized data. All copies and copies of data you receive will be provided in a machine-readable data format that we use within our systems. You have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) at any time if you suspect that we are using your personal data in an incorrect manner.
Right of Access
You always have the right to access the data that we process (or have processed) that relates to your person or can be traced back to you. You can make a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all the data, along with an overview of the processors who have this data, to the email address we have on record, specifying the category under which we have stored this data.
Right to Rectification
You always have the right to have the data that we process (or have processed) that relates to your person or can be traced back to you, rectified. You can make a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the email address we have on record, stating that the data has been adjusted.
Right to Restrict Processing
You always have the right to restrict the processing of the data that we process (or have processed) that relates to your person or can be traced back to you. You can make a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the email address we have on record, stating that the data will no longer be processed until you lift the restriction.
Right to Data Portability
You always have the right to have the data that we process (or have processed) that relates to your person or can be traced back to you, carried out by another party. You can make a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or duplicates of all the data about you that we have processed or that have been processed on our behalf by other processors or third parties, to the email address we have on record. However, it is likely that in such a case, we will no longer be able to continue providing our services, as the secure linkage of data files can no longer be guaranteed.
Right to Object and Other Rights
In certain cases, you have the right to object to the processing of your personal data by or on behalf of Wandplankshop.nl. If you object, we will immediately cease the data processing pending the resolution of your objection. If your objection is well-founded, we will provide you with copies or duplicates of the data that we process (or have processed) and cease the processing permanently. Additionally, you have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe otherwise, please contact our privacy contact person.
Google Analytics / Google Ads
Google Analytics Through our website, cookies are placed by the American company Google as part of the "Analytics" service. We use this service to track and obtain reports on how visitors use the website. This processor may be obligated to provide access to this data in accordance with applicable laws and regulations. We collect information about your browsing behavior and share this data with Google. Google may interpret this information in conjunction with other datasets and track your movements on the internet. Google uses this information to provide targeted advertisements (AdWords) and other Google services and products. Read more about Google's privacy policy.
Third-Party Cookies In the event that third-party software solutions use cookies, this will be indicated in this privacy statement.
Changes to the Privacy Policy We reserve the right to modify our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects the way we process data already collected about you, we will notify you by email.
Contact Information Wandplankshop.nl Kerkweg 5a, 8193 KJ Vorchten, Netherlands T: +31 62 286 9456 E: [email protected]
Contact Person for Privacy Matters Arjan Wolff