Customer Support (FAQ)



    Shipping & Returns

    Shipping & Returns

    Delivery time

    The delivery time is 5 to 8 working days. Each order is handcrafted in our workshop.

    Custom products

    A large part of the products you buy through this webshop are custom made according to the specifications you have entered. The right of withdrawal does not apply to these customized products. See also article 10 of our General Terms and Conditions. The sale is final after successful payment. The products to which the right of withdrawal does not apply are the following:

    Tailor-made oak wall shelves
    -Special other Customization
    -Other products

    At, possibly with your custom product, you can also order various products that are not specifically customized for you. These products are subject to the right of withdrawal. This applies to the following products:

    -Standard wall brackets

    With these products, you have the right to cancel your order up to 14 days after receipt, without giving any reason. After cancellation you have another 14 days to return your product. For returning the order, the return costs are at your expense. We will credit the amount of your order within 14 days after registration, provided the product has been received back by us in good order.

    If you exercise your right of withdrawal, the product with all delivered accessories and - if reasonably possible - in its original condition and packaging must be returned. To exercise this right, please contact us via [email protected]. will reimburse your payments, including any delivery costs charged by us for the returned product, immediately but within 14 days following the day on which you report the revocation. Unless offers to collect the product itself, it may wait to refund until it has received the product or until you prove that you have returned the product, whichever time is earlier. uses for refund the same means of payment that you have used, unless you agree to another method. The refund is of course free of charge for you.

    PLEASE NOTE: Always contact us before returning an order.

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